How to resolve Roku mobile app cannot find Roku device
Roku Mobile Application:
You can take full control of your Roku device using your smartphone.
Now, you can install the Roku mobile App on your phone for free. The application is made available on both Android and iOS devices. Before you start using your mobile app, it should be paired with the Roku device in the first place. If you are unable to see the Roku device on the discovery screen, please follow the below guidelines.
How to resolve Roku mobile app cannot find Roku device issue:
If your smartphone and your Roku device are not sharing the same wireless network. It’s not possible for you to see the Roku Device’s name in the discovery screen.
This problem will occur if the Roku device you are using has a Public IP address. To find the IP address, go to SETTINGS and choose the NETWORK option and then select ABOUT using the Roku device. This issue usually arises whenever your router is not installed on the Network. However, to resolve Roku mobile app cannot find Roku device issues you should have a router installed, for managing the IP address. Contact your Internet Service Provider, he can fix this issue as well.
If the Roku device which connects to the network, has the AP isolation option enabled then this issue would crop up. AP isolation is nothing but Access Point isolation. You need to disable this setting.
VPN may very well be one of the reasons for this issue. The VPN stands for Virtual Private Network and it is a separate network which sends and receives the data traffic only through the Virtual Private Network application. Your Roku device might not be visible if VPN is in use. Ensure that the smartphone is not using any type of VPN.
If the device still fails to respond, try the below steps before reaching out to the technical support
- In the discovery screen, choose the CONNECT MANUALLY option and type in the Roku device’s IP address.
- Restart the Roku device.
- Then, try Restarting the Mobile application as well.
Read our latest Blog Comparison Between Roku Premiere+, Express+ or Ultra.The above-mentioned guidelines will resolve Roku mobile app cannot find Roku device, issue. Furthermore, if you still have queries regarding The Roku Mobile application and how to solve it, please visit our website https://www.rokuactivationcode.com or call us using the toll-free number +1-844-965-4357 Our technical team will provide you with the necessary information.